Overview
Moravian University is transitioning department fax services to Zoom Phone Fax. This unified platform allows you to send and receive faxes directly within the Zoom Workplace application, replacing the OpenText CoreFax (XmediusFax) system.
1. Accessing Zoom Fax
All faxing functionality is integrated into your Zoom Workplace desktop application. You do not need a separate app or web portal for daily use.
1. Open the Zoom Workplace app on your computer
2. Click the Phone icon in the navigation bar
3. Click the Fax tab (located alongside Voicemail and History)
2. Sending a Fax
1. In the Fax tab, click the + New or Send Fax button
2. Set Your Caller ID: In the "From" field, click the dropdown menu. Select your Department Fax Number. This ensures the recipient sees the department name/number as the sender rather than your personal extension
3. Recipient: Enter the recipient's fax number in the "To" field
4. Attach Document: Click Upload or drag and drop your file into the window
• Supported Formats: PDF (recommended), DOC/DOCX, JPG/JPEG, PNG, and TXT
• Limits: Files must be under 50 MB and no more than 300 pages
5. Cover Page: Select a cover page template if required by your department
6. Send: Click Send. You can monitor the status in your Sent folder
3. Receiving Faxes (Departmental)
Faxes sent to your department number are managed through a Fax Call Queue.
• In the Zoom App: New faxes will appear in the Inbox section of your Fax tab. Because these are routed to a department queue, all authorized call queue members of the department can view and manage these faxes
• Via Email: A notification will be sent to the department email address on file. This notification typically includes the fax as a PDF attachment for quick viewing
4. Important Tips & Reminders
• Secure File Exchange: Continue to use OpenText SendSecure (XM SendSecure) for secure file exchanges and SafeBoxes. This migration only affects Fax services
• Physical Documents: To fax a paper document, scan it to a PDF using a campus scanner to upload to Zoom Fax from your computer
• History & Management: You can view, download, or delete past faxes directly from the Fax tab in Zoom.
• Privacy: Remember that faxes received in a shared department queue are visible to all members assigned to that queue.
• IT Help Desk: For assistance, please contact the IT Help Desk.