IMPORTANT Do not use Cisco Jabber to call 911 (emergency services) The application may not provide timely or accurate location data, and may cause calls to be misdirected to the wrong emergency response center. Prerequisites: Cisco Jabber for Smartphone or Desktop Smartphones: Navigate to the App Store or Google Play to download “Cisco Jabber” Mac OS/Windows Desktop: Obtain the installation files from your System Administrator and install the Jabber application on your computer. Make sure that you have been notified by your System Administrator that your Jabber account is ready for use. Internet Connectivity through wifi or cell service (EXCEPT for "Moravian University Guest" - this service will not work on the Guest wireless network) Log In The first time you log in to Cisco Jabber, do the following: Launch Cisco Jabber Enter your Moravian University email address Tap CONTINUE (You will be directed to the OKTA Single Sign-On page) Enter your Moravian University email address Enter your Moravian University network password Tap Sign In Depending on your phone make/model and operating system, you may be prompted to permit access, use touchID or faceID. Make your selections. Once signed-in, tap on the user profile icon in the upper left corner to check the status of your services. You should see both Phone Services & Voicemail are connected Making Calls: To dial a phone number external to Moravian University , you must dial 9 + 1 + Phone Number (just as you do from an office telephone) If returning a Jabber missed call from your call list, you do not need to insert a 9, Communications Manager will translate it for you. (These numbers have a +1 prefix) If dialing an internal Moravian extension, you can find them in the Contacts/Directory, use the Search bar, or dial the 4 digit extension. Log Out Tap the user profile icon (upper left), select SIGN OUT Jabber for Desktop/Mac Recommended Preferences: Tap the User Profile icon (upper left) Click Preferences General: Check "Start Cisco Jabber when my Computer Starts" Calls: Uncheck "always start my calls with Video" Jabber for Smartphone Recommended Preferences: Tap the User Profile icon (upper left) Tap Settings Audio: Enable Low-Bandwidth Mode if call quality is an issue Video: Disable "Send Automatically" Tap Phones Services Enable “Notify Me When Disconnected"