Cisco Jabber on Macbook: No Audio / 1-Way Audio

Symptoms

• One-way audio (caller can hear you, but you cannot hear them, or vice versa).

• No audio at all during a call.

• Microphone not picking up sound.

Possible Causes

• macOS Privacy settings blocking microphone access.

• Incorrect "Start calls with" preference in Jabber.

• Incorrect input/output device selected within Jabber settings.

Step-by-Step Troubleshooting

1. Open System Settings on the Mac.

2. Navigate to Privacy & Security.

3. Select Microphone.

4. Toggle the switch to Enable for Cisco Jabber.

5. Open the Cisco Jabber application.

6. Click the User Icon (located on the left) to open User Preferences.

7. Select Preferences.

   

8. Select the General tab.

9. Verify that Start calls with: is set to Cisco Jabber.

   

10. Select the Audio/Video button.

11. Select the correct device for the speaker and microphone you intend to use.

    

12. While in an active call: Click the Speaker/Volume icon on the call control bar.

    

13. Select Options to bring up the Audio Preferences window.

    

14. Verify that the correct speaker and microphone are selected for the current call.

Notes / Exceptions

• "One-way audio" refers to a state where sound only travels in one direction.

• Changes to macOS Privacy settings may require a restart of the Cisco Jabber app to take effect.